Langevin's Train-the-Trainer Blog

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Most often, the opportunity to conduct an on-site workshop is an opportunity instructors relish. While it’s a chance to learn about a specific organization and industry, it’s so much more than that.

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Managing the training function in today’s fast-paced, high-demand business climate can be daunting. It can also be very exciting! For a training manager to be successful, certain items need to be in place. Let’s look at four key elements for a successful training department. 

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In today’s demanding and fast-paced professional environment, the role of a training manager is certainly not getting any easier. Training managers must be able to balance sparse training resources with the priorities and needs of the organization.

I drove past my local town hall recently. The electronic sign read, “New Resident Engagement Platform. Join the conversation now.” I thought to myself, “What an interesting term—engagement platform.” It seems that everywhere we go people are talking about “engagement.” Whether it’s resident engagement, employee engagement, or learner engagement.

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Every year Training Magazine publishes a list of organizations whose training departments are deemed to be most effective and most efficient. To be on this top 125 list, training departments must meet a lengthy list of criteria. The criteria range from infrastructure, needs analysis, and metrics to delivery standards, finance, and overall training strategy.

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There are many theories and approaches to how adults learn, many of them developed between the 1940’s and 1970’s. Although developed several years ago, these models still drive much of the adult learning today.

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The world of writing typically has three areas: literary, academic, and technical. Our first exposure to writing is usually literary. As a child in school, the teacher asked us to write a story or poem about what we did over the summer. We were asked to be descriptive, use imaginative language, and make our story come to life. In high school and into college or university, we were required to produce academic works such as essays, articles, critical papers, and biographies. When writing academic papers, we were often told to meet a word requirement. As a result, we became conditioned to take 5000 words to say something that might only take 500 words.

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If people in your organization are not aware of the purpose or the benefit of training programs and services available to them, then the people responsible for the training are missing an important piece of the puzzle: marketing. I’m not referring to the marketing and promotion of training to the outside world, but the marketing and promotion of training within your own organization. In some organizations, employees and departments might not be aware of the training products and services available.

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When training adults we often assume they know how to learn and have already developed techniques to help them acquire knowledge and skill. This is not necessarily the case. After being in the workplace for years, some adults have been out of their “learning mode” for quite some time and may have forgotten how to learn. It is important that we remind adult learners of the techniques that will help them learn while in class.

As instructional designers, we write course materials that can make or break the success of a carefully designed and delivered workshop. First impressions count, especially in the written form, and participants often make judgments about the quality of the workshop based solely on the way the materials are written.