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Nobody likes conflict. In fact, there’s lots of training available on how to avoid it, how to deal with it, and how to manage it. Conflict can even happen in our training sessions. Trainers often refer to this challenge as “managing difficult learners.” It’s not the learners themselves that are difficult, it’s their behavior. Difficult behaviors can manifest in many ways, including side bar conversations, inappropriate questions, ill-timed electronics usage, and late arrivals.