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5 Techniques to Bridge the Generation Gap in Training

Posted by Linda Carole Pierce on 5/8/17 8:00 AM
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According to The Center for Generational Kinetics, the current workforce may include four to five generations depending on the specific workplace. Research suggests that each generation brings with them a specific set of values, ideas, and learning styles. Here are the birth years for each generation:

  • Gen Z, iGen, or Centennials: Born 1996 and later
  • Gen Y or Millennials: Born 1977 to 1995
  • Generation X: Born 1965 to 1976
  • Baby Boomers: Born 1946 to 1964
  • Traditionalists or Silent Generation: Born 1945 and before


Intergenerational learning has become a huge consideration in the training industry for instructional designers and course leaders. It comes up frequently as a “hot topic” in many of my courses, with folks from each generation asking how to deal with the other.

 

The following are a few suggestions to support the commonalities between generations and demystify the challenges:

1.  Don’t Make Assumptions

It’s easy to place each generation in a box. For example, research suggests that the Millennials are driven by technology and the Boomers prefer paper-based data. While there may be some truth to this, there are always exceptions. I’ve interacted with Boomers who are very tech savvy, and Millennials, and Gen Y or X-ers who have very little interest in technology. So, keep an open mind regarding your learners—they may surprise you!

 

2.  Relevance

When designing courses, address the adult learner’s reality at work. Explain how gaining new knowledge and skills will benefit them and how they can apply these new skills on the job. This adult learning principle is valid across all generations.

 

3.  Performance Based

Training should be designed with a strong focus on learner practice. Regardless of generation, no one wants to sit through an eight-hour “data dump.” We learn by doing! All adult learners value hands on-application—and while this is common sense, it’s not always common practice!

 

4.  Variety

The key to engaging any group of learners is to select a variety of instructional methods, and this applies to multi-generational learners, too. It’s important to select presentation and application methods that appeal to all learning preferences: visual, auditory, and kinesthetic. It is also essential to consider a variety of training strategies by employing a blended learning approach. Using a blend of traditional and e-learning strategies will bridge any generational divide.

 

5.  Analyze Your Learners

As instructional designers and professional trainers, it’s important to know your audience! During the course design process, you’ll want to conduct a thorough learner analysis to better understand your target audience. If you can’t do a full analysis as part of your initial design process, do a quick mental analysis at the start of your course. Cultivating this strategy will help you make adjustments during the delivery of your program.

 

These suggestions are not magical, but they are rooted in the best practices of instructional design. Incorporating them into your training sessions will help you bridge any generation gaps you might encounter.  

 

Check out our How Adults Learn workshop for more tips and techniques on connecting with your audience. We offer it virtually, too! All generations are welcome!

 

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Linda has been a course leader with Langevin since 2005. She graduated from New York University with a degree in Organizational Behavior and Communication. She’s also had the privilege of teaching at NYU’s Gallatin Division in the area of Theatre and Education. Linda began her career facilitating conflict resolution and coexistence workshops for diverse groups, and running workshops in the Middle East and South Africa, as well as facilitating social issues workshops for young people in the NYC school system. Linda believes learning works best when it is student-centered, experiential, interactive, and fun. Outside of the classroom, you’ll find Linda at the theatre, either as an audience member or actor, or spending quality time with her family and friends.

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Our very own world-class course leaders share their experiences, tips, best practices, and expertise on virtual training, instructional design, needs analysis, e-learning, delivery, evaluation, presentation skills, facilitation, and much more!

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