When I’m delivering a workshop, and ask the question, “What is your biggest frustration as a trainer?” I almost always have one or two participants say that “lack of participation from their learners” is a big one.
A recent conversation with a client revolved around the self-esteem of adult learners. In the 1970’s, Malcolm Knowles wrote extensively about learning principles relating to self-esteem specifically in adult learners. He believed that adult learners have something to lose and a strong need to maintain their self-esteem. Courses they attend should be set up to ensure successful outcomes, and adult learners need to feel they are being heard. I doubt that many training professionals would disagree with these theories, but do they still hold up in 2017? Of course, they do—maybe more so now than ever!
I’m sure you’re aware of the saying “It’s not just what you know, but, who you know!” In todays’ business environment, this saying resonates with high volume. It can be challenging in the workplace to ensure all voices are heard, especially with so many employees working remotely, globally, and with such a variety of ways to communicate.
There are many variations on the 4-level model of how to evaluate organizational training, but Don Kirkpatrick’s “4 Levels of Evaluation,” developed in 1959, is still the blue-ribbon standard today.
Level 1 - Reaction: How did learners like the course?
Level 2 - Learning: Did learners acquire new knowledge and skills?
Level 3 - Behavior: Did learners apply new knowledge and skills on the job?
Level 4 - Results - Did learners’ performance impact the organization?
According to some industry surveys, approximately 37% of respondents did Level 2 evaluations on some of their courses. These are just a few of the benefits of conducting Level 2 evaluations:
If you work in the training and development field, there may come a time, whether in a training workshop, at a conference or in a meeting, when you’ll be called upon to deliver a polished and professional presentation for an audience.
In a world where we compete with technology and attention spans are short, having solid presentation skills can help you capture your audience’s attention at the start of any talk you need to deliver.
I work in the field of training and development and have met many course leaders and trainers who have shared with me that they’ve had trouble remembering the names of the participant’s in their training sessions. As a training professional, it’s something I’ve struggled with as well!